Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"357d1ebd7f4a0e7f1ba453399d7b8e465c5b1274_lout","branding":{"id":"1","key":"csm","name":"Colleago Support Centre","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#008742","headerLinkHoverBGColor":"#008742","headerBadgeColor":"#008742"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/95933240-5a24-457f-b62c-dccd185b06aa/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2YjRiZmZhYi1hMTk5LTRjMjMtYTE5Mi03NDg0Y2ZkMDcwNDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjk1OTMzMjQwLTVhMjQtNDU3Zi1iNjJjLWRjY2QxODViMDZhYSI6WyJyZWFkIl19LCJleHAiOjE3ODQwNjk3NjMsIm5iZiI6MTc4NDA2OTE2M30.w4-EAaQablmfma7WEgGVdILYOJ41eTE7A06KLd4OCxs&client=6b4bffab-a199-4c23-a192-7484cfd07048&mode=fit","logoId":"95933240-5a24-457f-b62c-dccd185b06aa","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#00ac5c","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"csm","projectId":10004,"serviceDeskId":1,"name":"Colleago Support Centre","description":"<p>Welcome! You can raise a support request using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10543,"iconUrl":"https://colleago.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10543","groups":[1],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10556,"iconUrl":"https://colleago.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10556","groups":[1],"key":""},{"id":"26","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":10535,"iconUrl":"https://colleago.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[1],"key":""},{"id":"25","name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","introHtml":"<p>Submit a request or report a problem.</p>","icon":10547,"iconUrl":"https://colleago.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[1],"key":""},{"id":"22","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10542,"iconUrl":"https://colleago.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10542","groups":[1],"key":""},{"id":"19","name":"Suggest features and enhancements","descriptionHtml":"","callToAction":"Suggest features and enhancements","introHtml":"<p>Let us know your idea for a new feature or an enhancement to our existing features</p>","icon":10542,"iconUrl":"https://colleago.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10542","groups":[1],"key":""},{"id":"23","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10546,"iconUrl":"https://colleago.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10527,"iconUrl":"https://colleago.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[1],"key":""},{"id":"18","name":"Bullhorn Integration Request","descriptionHtml":"","callToAction":"Bullhorn Integration Request","introHtml":"<p>Bullhorn Integration Request</p>","icon":10563,"iconUrl":"https://colleago.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10563","groups":[],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10534,"iconUrl":"https://colleago.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[26,25,23,22,19,1,2,4,6]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"9dfd53d6-6e55-3a30-ae43-6333f461c262","appLinkName":"","appLinkUrl":"","spaceKey":"KB","spaceName":"Knowledge Base","spaceUrl":"","isServer":false},"labels":[],"projectKey":"CSM","serviceDeskId":1,"kbLinkDomainURLs":["https://colleago.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CSM","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2YjRiZmZhYi1hMTk5LTRjMjMtYTE5Mi03NDg0Y2ZkMDcwNDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tMzM4NzkwMTk4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3ODQwNzAzNjMsIm5iZiI6MTc4NDA2OTE2MywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.jpQ5tvEql65YuIaU4fbBUZM7RocJw3UKwNMPsiqxD7c","targetCollection":"upload-user-collection-338790198","endpointUrl":"https://api.media.atlassian.com","clientId":"6b4bffab-a199-4c23-a192-7484cfd07048","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"7fac898b-e64e-4306-a253-791a97eac652","name":"Shifts","description":"Create, View, Manage, and Cancel Shifts","categoryUrl":"https://colleago.atlassian.net/servicedesk/customer/portal/1/topic/7fac898b-e64e-4306-a253-791a97eac652","createdAt":"1683254157622"},{"id":"f8c40f48-7a4d-4dc9-996e-f62c520d0864","name":"Employees","description":"Create, Import, View, Manage, and Suspend Employees\n","categoryUrl":"https://colleago.atlassian.net/servicedesk/customer/portal/1/topic/f8c40f48-7a4d-4dc9-996e-f62c520d0864","createdAt":"1683254182926"},{"id":"bb99ef76-05d4-4bdf-97da-8bd44346084b","name":"SMS","description":"Colleago utilises the power of SMS. The use of SMS is mandatory for some features and optional for others.","categoryUrl":"https://colleago.atlassian.net/servicedesk/customer/portal/1/topic/bb99ef76-05d4-4bdf-97da-8bd44346084b","createdAt":"1683258595007"}]}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://colleago.atlassian.net/wiki","kbLinkDomainURLs":["https://colleago.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}